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Providence Patient Services and Access Representative - Centralized Call Services in Everett, Washington


Providence is calling a Patient Services and Access Representative (On Call, Day Shift) to the Centralized Call Services Department at Providence Medical Group in Everett, WA. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible to all - especially those who are poor and vulnerable.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

Position Details: This is an on-call position with no benefits. Includes per diem pay. The schedule varies based on the need of the department, no weekends.

This is a non-patient facing position that floats between the Centralized Call Center and Referral Department.

In this position you will:

  • Answer incoming calls for Providence Medical Group Primary Care Clinics.

  • Enter patient demographic information into Electronic Medical Record System.

  • Communicate with patients via phone on a daily basis.

  • Obtain and verify insurance eligibility verification.

  • Collect and verify insurance authorization requirements to ensure payer requirements are met in a timely manner.

  • Effectively communicate with fellow caregivers along with internal and external customers including medical providers, clinic staff, and insurance companies.

  • Maintain ongoing tracking and appropriate documentation on referrals and authorizations via computer system and/or manual systems.

  • Work collaboratively with the back office teams to ensure an exceptional patient experience.

  • Referral Queue management in Epic.

  • Comprehensive knowledge of Payer guidelines.


Required qualifications for this position include:

  • H.S. Diploma or GEDor equivalent education/experience

  • Coursework/Training in coding

  • 1 year of experience with coding: ICD-9, ICD-10, CPT, HCPCS

  • 3 years of health care business office or insurance experience required, with a minimum of 1-year ambulatory practice experience

  • Prior experience in liaison role for providers and staff

  • Comprehensive working knowledge of third party insurance processes

Preferred qualifications for this position include:

  • Bachelor's Degree

  • Experience with referrals and pre-authorization insurance

  • 1 year patient third party eligibility verification experience on an automated patient accounts system

  • Experience working with Electronic Medical Records

About the clinic you will serve:

Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve Snohomish County in more than 10 locations in scenic northwest Washington. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Day

Job Category: Patient Services

Location: Washington-Everett

Req ID: 275063